we take great care in delivering divine idols with love, respect, and quality. However, if you are not fully satisfied with your purchase, we offer a simple 7-day return policy.
Eligibility for Return
You can request a return within 7 days of receiving your order if:
- The idol arrived damaged or broken
- You received the wrong item
- The product is defective or not as described
Non-Returnable Items
We do not accept returns for:
- Change of mind or personal preferences
- Size or design issues (please check dimensions before ordering)
- Customized or made-to-order idols
- Items damaged due to mishandling after delivery
Return Process
To initiate a return:
- Email or message us within 7 days of delivery.
- Provide your order number, reason for return, and clear photos or an unboxing video of the item (especially in case of damage).
- Once approved, we will guide you through the return or replacement process.
Return Shipping
- If the return is due to our error (wrong or damaged product), we will cover the return shipping cost.
- In other cases, the customer may need to arrange return shipping.
Refunds or Replacements
- Once we receive and inspect the returned item, we’ll process a refund or send a replacement, depending on your preference and availability.
- Refunds are processed to your original payment method within 5–7 working days.
Need Help?
We’re here for you!
📧 Email: [your-email@example.com]
📞 Phone: [your phone number]
📩 Instagram DM: [@murtispandan]
🙏 Thank you for shopping with Murtispandan, where every idol is a blessing delivered with care.
